Privacy Policy

1.1 Personal Information

When you create an account or make a purchase, we collect:

• Contact Information: Name, email address, phone number
• Business Information: Company name, tax identification number (ABN, VAT, etc.)
• Account Credentials: Email address and encrypted password

1.2 Payment Information

Payment transactions are processed by Stripe, our payment processor. We do not store your credit card information on our servers. Stripe collects:

• Credit/debit card details
• Billing address
• Transaction history

Stripe's privacy practices are governed by their Privacy Policy.

1.3 Usage Information

We automatically collect certain information when you visit our website:

• Device Information: IP address, browser type, operating system
• Usage Data: Pages viewed, time spent on pages, clicks, navigation paths
• Cookies: Small data files stored on your device (see Section 5)

1.4 Communications

When you contact us for support or submit inquiries, we collect:

• Email correspondence and support tickets
• Feedback, reviews, and survey responses
• Partner quote requests and deployment inquiries

We use your information for the following purposes:

2.1 Service Delivery

• Process purchases and deliver digital products
• Create and manage your account
• Provide customer support and respond to inquiries
• Send transactional emails (purchase confirmations, download links, support responses)

2.2 Business Operations

• Process refunds and handle disputes
• Detect and prevent fraud or abuse
• Comply with legal obligations and tax requirements
• Maintain records for accounting and auditing purposes

2.3 Product Improvement

• Analyze usage patterns to improve our website and products
• Understand customer needs and preferences
• Test new features and optimize user experience

2.4 Marketing (With Consent)

• Send promotional emails about new products and features
• Share educational content and automation tips
• Notify you of special offers or discounts

You can opt out of marketing emails at any time using the unsubscribe link in each email.

We do not sell your personal information. We share information only in these circumstances:

3.1 Service Providers

We share information with trusted third-party service providers who help us operate our business:

• Supabase: Database and authentication services
• Stripe: Payment processing
• Vercel: Website hosting
• Resend: Transactional email delivery

These providers are contractually required to protect your data and use it only for the purposes we specify.

3.2 Partner Services

If you request deployment services through our Partners page, we share your contact information and project details with HZ Empowerment Group so they can provide you with a quote and services.

3.3 Legal Requirements

We may disclose your information if required to:

• Comply with laws, regulations, or court orders
• Respond to lawful requests from government authorities
• Enforce our Terms of Service
• Protect our rights, property, or safety
• Investigate fraud or security issues

3.4 Business Transfers

If OpsCraft.io is acquired by or merged with another company, your information may be transferred to the new owner as part of the transaction. You will be notified of any such change.

We implement industry-standard security measures to protect your information:

• Encryption: All data transmitted between your browser and our servers is encrypted using TLS/SSL
• Secure Storage: Passwords are hashed using bcrypt; payment data is stored by Stripe, not us
• Access Controls: Only authorized personnel can access your data
• Regular Audits: We monitor systems for vulnerabilities and unauthorized access

5.1 What Are Cookies?

Cookies are small text files stored on your device by your browser. They help us recognize you and remember your preferences.

5.2 Types of Cookies We Use

• Essential Cookies: Required for authentication, shopping cart, and security
• Functional Cookies: Remember your preferences and settings
• Analytics Cookies: Help us understand how visitors use our site

5.3 Managing Cookies

Most browsers accept cookies by default, but you can modify your browser settings to decline cookies. Note that disabling essential cookies may affect website functionality.

Depending on your location, you may have the following rights:

6.1 Access and Correction

You can view and update your account information at any time through your Dashboard.

6.2 Data Portability

You can request a copy of your personal data in a machine-readable format.

6.3 Deletion

You can request deletion of your account and personal data. Note that we may retain certain information as required by law or for legitimate business purposes (e.g., tax records, transaction history).

6.4 Marketing Opt-Out

You can unsubscribe from marketing emails at any time using the unsubscribe link in each email or by updating your preferences in your account settings.

6.5 Objection and Restriction

You can object to certain data processing activities or request that we restrict processing in specific circumstances.

To exercise any of these rights, contact us at support@opscraft.co.

We retain your personal information for as long as:

• Your account is active
• Needed to provide you with services
• Required by law (e.g., tax records for 7 years)
• Necessary for legitimate business purposes (e.g., fraud prevention)

After you close your account, we will delete or anonymize your information within 90 days, except for data we are legally required to retain.

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If we discover that a child has provided us with personal data, we will delete it immediately.

If you believe a child has provided us with information, please contact us at support@opscraft.co.

OpsCraft.io is based in Australia, but our service providers may be located in other countries. By using our services, you consent to the transfer of your information to countries outside your country of residence, which may have different data protection laws.

We ensure that all international data transfers are protected by appropriate safeguards, such as standard contractual clauses.

Our website may contain links to third-party websites or services (e.g., n8n, Make.com, Stripe). We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing them with personal information.

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Changes will be effective immediately upon posting.

We will notify you of material changes via email or a prominent notice on our website. Your continued use of our services after changes are posted constitutes acceptance of the updated policy.

If you have questions or concerns about this Privacy Policy or our data practices, please contact us: