Refund Policy
We want you to be 100% satisfied with your purchase. If our product doesn't work as described, we'll refund you—no hassle.
Our 30-Day Money-Back Guarantee
Try our automation templates risk-free for 30 days
We stand behind the quality of our products. If you purchase an automation template from OpsCraft.io and it doesn't work as described in the product documentation, we'll provide a full refund—no questions asked.
Refund Eligibility
You're Eligible If:
- The template doesn't work as described in the product documentation
- You've contacted support and we couldn't resolve the issue within your 30-day support window
- The template is incompatible with the platform listed on the product page
- Your refund request is submitted within 30 days of purchase
- You've made a good-faith effort to implement the template with our support team's assistance
Not Eligible If:
- More than 30 days have passed since your purchase date
- You simply "changed your mind" or "don't need it anymore"
- The template works as described but doesn't meet your specific (undisclosed) requirements
- You violated our Terms of Service (e.g., unauthorized sharing or reselling)
- You didn't contact support before requesting a refund
- Issues are caused by third-party platforms or services outside our control
How to Request a Refund
Follow these simple steps to request a refund
Contact Support First
Before requesting a refund, reach out to our support team at support@opscraft.co and describe the issue you're experiencing. In most cases, we can resolve technical problems quickly, and you won't need a refund.
Submit a Refund Request
If we can't resolve your issue, email support@opscraft.co with the subject line "Refund Request" and include:
- Your order/purchase ID
- Product name
- A description of the issue
- What troubleshooting steps you've already tried
Review and Processing
We'll review your request within 2 business days. If approved, we'll process your refund through Stripe, and you'll receive your money back via your original payment method within 5-10 business days.
Important Information
Refund Processing Time
Once approved, refunds are processed immediately through Stripe. However, it may take 5-10 business days for the funds to appear in your account, depending on your bank or credit card issuer.
Partial Refunds
If you purchased multiple products in a single order, we can issue partial refunds for specific products that don't work as described, while you keep access to the others.
Access After Refund
Upon issuing a refund, your license to use the product is revoked, and you must delete all copies. Your download links will be deactivated.
Partner Deployment Services
This refund policy applies to template purchases only. Deployment services provided by HZ Empowerment Group are subject to their own terms and conditions, which will be outlined in your service agreement.
Refund Abuse
We reserve the right to refuse refunds to customers who demonstrate a pattern of abuse (e.g., repeatedly purchasing and refunding products). We may also suspend accounts engaged in fraudulent refund requests.
Common Questions
What if I accidentally purchased the wrong product?
Contact us immediately at support@opscraft.co. If you haven't downloaded the product yet, we can exchange it for the correct one or issue a refund.
Can I get a refund if I just don't like the template?
Our refund policy covers products that don't work as described, not personal preferences. We encourage you to carefully review product descriptions, screenshots, and documentation before purchasing.
What if my refund request is denied?
If we deny your refund request, we'll explain why and offer alternative solutions (e.g., additional support, template exchange, or credit toward future purchases). You can appeal the decision by providing additional information.
Do you offer refunds after 30 days?
Refund requests after 30 days are evaluated on a case-by-case basis. If there are exceptional circumstances (e.g., a product bug we introduced), we may offer a refund, but this is at our discretion.
Need Help?
Before requesting a refund, let us try to help you solve the issue. Our support team responds within 24 hours.
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